Safety & protection
Safety & protection
Coaching should be about the session, not the logistics. Here's how we keep it safe for coaches and bookers.
Verified coaches
Every coach on CoachPlus provides a valid current police check and first-aid certificate. We verify both documents before a coach goes live. No police check, no profile.
Secure payments
All payments are processed by Stripe - the same payment infrastructure used by Google, Amazon and Zoom. CoachPlus never sees your full card number.
24-hour cancellation cover
Cancel or reschedule more than 24 hours before a session at no cost. Inside 24 hours, the charge stands and the session is non-refundable - the coach is paid fairly for holding the time.
Coach protection
We back our coaches. No-shows still get paid. Disputes are handled by CoachPlus, not the coach. You focus on coaching - we handle the awkward conversations.
Real human support
Hit a wall? Reply-all to your booking confirmation and you'll get a real human reply within 1 business day. Pro plan gets priority support within 4 hours, business days.
Our safety rules
How we operate
Medical and injury disclosures
Bookers must let coaches know about medical conditions, injuries, or limitations before a session. Coaches can modify or decline a session on safety grounds.
Under 18s
Bookings for athletes under 18 must be made by a parent or legal guardian. Coaches are briefed on safe-sport practice and age-appropriate coaching.
First aid
Every verified coach holds a current first-aid certificate and knows the nearest emergency services from their usual venues.
Venue safety
Coaches choose venues they know. If a venue becomes unsafe (hazard, closure, etc), we help coaches cancel and credit everyone affected.
Reporting concerns
If you're uncomfortable with a coach, booker, or session, email safety@coachplus.co.nz. We treat every report confidentially and seriously.
Safer Sport NZ
We follow the Sport NZ Integrity Code and Safeguarding in Sport guidelines. We cooperate with Sport Integrity Commission NZ on any concerns referred to them.
Common questions
Your safety questions
Need to report a concern?
Email safety@coachplus.co.nz. A real human responds within 24 hours.
Email safety@coachplus.co.nz